• ACCOUNT MANAGEMENT

  • Invest responsibly: Recommended account management practices

    Be an educated investor/trader
    There are risks associated with trading digital currency. Digital currencies are volatile and the prices can go up and down. Due to the rapidly changing price of digital currencies, some customers may not have sell limits that are sufficient relative to the value of total digital currency they are storing on eBitpoint. Sell limits are one of the many measures eBitpoint takes to protect client accounts and assets.

    As a proactive measure, we encourage customers to check the following items on their accounts:
    1. Ensure your email address is properly receiving all communications and notifications from eBitpoint. To learn more about ensuring email delivery.

    2. Ensure your two-factor authentication is updated and functional. If you have recently switched mobile devices, your two-factor authentication needs to be properly migrated to the new device. In addition, please migrate from SMS two factor to Google Authenticator to enhance the security on your account.

    3. Familiarize yourself with your buy and sell limits.

    4. Expect payments to take the maximum duration indicated when making a deposit or withdrawal.

  • Why am I being asked to verify my identity?

    ID verification is required to prevent fraud and keep the community safe. It's also to increase your buying and selling limits of digital currencies on eBitpoint. Go to verification in settings page to complete verifications.

  • 2-Factor Authentication (2FA) FAQ

    What is 2-factor authentication (2FA)?
    Two-factor authentication (2FA), also known as 2-step verification, is a security layer in addition to your username and password. With 2FA enabled on your account, you will have to provide your password (first “factor”) and your 2FA code (second “factor”) when signing in to your account. 2FA codes are associated with a specific device (such as your phone) or your phone number.

    What is TOTP?
    Time-based One-Time Password (TOTP) is currently the most secure 2FA method recommended by eBitpoint. TOTP is an algorithm that generates a code based on the current time and a secret key known only to you and the online service, in this case eBitpoint. The act of sharing this secret key is safe from man-in-the-middle attacks as there is no communication that happens over the internet. eBitpoint shows you a QR code, which is a representation of the secret key, which you then scan using an Authenticator app in your mobile device. Google Authenticator and several other authenticator apps allow you to generate TOTP codes using your mobile device or computer.

    Which type of 2-factor authentication should I use?
    eBitpoint recommends using Google Authenticator or another offline authenticator app such as Duo or 1Password.

    Since SMS and the Authy app are linked to a phone number, they can leave customers susceptible to phone number porting attacks. These types of attacks involve an attacker transferring or “porting” a victim's phone number to a device the attacker controls, effectively taking over the number and associated 2-factor authentication codes.

    By using Google Authenticator or another authenticator app, the only way to access the codes is via physical access to the device running the app.

    What if I don’t have a smartphone?
    If you do not have a device that supports Google Authenticator or similar apps, you can install a TOTP app on your computer and configure it with the secret seed provided during Authenticator setup. Some example applications*:
    https://1password.com/
    https://winauth.com/download/

    What if I get a new phone or my code stops working?
    When you get a new phone or lose your current one, the steps to transfer your 2FA codes to a new device will depend on how your codes generated.

    I prefer not to use Google Authenticator. What options do I have?
    While the Google Authenticator device does not sync your 2FA information to Google servers and runs independently on your device, TOTP is an open standard that is supported by several different applications, any of which can be used for your eBitpoint account.

    Some example applications* that support TOTP codes:
    https://1password.com/
    https://winauth.com/download/
    https://duo.com/product/trusted-users/two-factor-authentication/duo-mobile

    What do I do if I have a landline on my account?
    eBitpoint does not support authentication by landline. If you have a landline on your eBitpoint account, please refer to this page for more information on landlines.

  • How do I set up 2-factor authentication?

    eBitpoint provides several options for generating 2-factor authentication (2FA) codes:

    1. Authenticator (more secure)

    2. Authy App

    3. Email

    4. SMS/Text codes (less secure)

    This page describes the setup process for each 2FA type.

    Authenticator
    Google Authenticator or similar authenticator apps provide the most secure configuration for 2FA. These do not require phone reception or internet access once set up. Authenticator is not associated with your phone number so its not susceptible to phone number porting attacks.

    Learn about enabling and disabling Authenticator: Managing Authenticator

    Authy App
    When using the Authy app, you won't need to have phone reception or internet access on the device to generate codes - it all happens offline. You can also install the Authy app on multiple devices to receive codes however is most convenient for you.

    Using an app also provides the ability to easily change phone numbers and has the added benefit of securely syncing with Authy. This means that if you lose your phone, your 2FA code generator will be easily recoverable, but you will also no longer be able to receive SMS codes.

    Authy for Android or iOS
    The Authy app for Android can be downloaded from the Google Play store here. If you use iOS, you can get it from the Apple App Store here. The setup procedure is the same for either app.

    Install the Authy App
    On your phone's browser, go to authy.com/install. You'll be redirected to the appropriate app store for your phone.

    Install the app on your phone (the exact procedure may vary depending on your device).

    Launch the Authy app.

    Authy for Chrome Browser (Windows/Linux/Mac)
    The Authy app for Chrome allows you to generate 2FA codes on any computer with the Chrome browser installed. This is suggested if you don't have a smartphone. It will be necessary to follow the procedure below for every new computer you wish to set up with the Authy app.

    Install the Authy App
    In a new Chrome browser tab, go to the Authy app's page in the Chrome Web Store and click the +Free button to install the Authy app.

    Click Add in the confirmation dialog to complete the installation.

    Launch the Authy app from the Chrome App Launcher menu.

    (Optional, but highly recommended) Set a Master Password in the Authy app. This will prevent a hacker from accessing your 2FA codes if your computer were to be stolen or compromised.

    Complete this by clicking the gear icon on the top left and filling in the Master Password section.

    SMS/Text
    If you verify a phone number via text message without installing any Authy apps, you will automatically receive 2FA codes via SMS text message.

    Note: If you have any Authy apps installed or Authenticator registered, you'll no longer be able to receive SMS codes.

    Landlines/VOIP
    It is not possible to receive 2FA codes delivered to a landline phone number by voice call. Learn more.

  • Managing Google Authenticator

    Google Authenticator provides an extra layer of security. Since the Google Authenticator app is not tied to your phone number, you will be protected even in the event of an attacker compromising your phone number.

    When using Google Authenticator for your 2-step verification codes, you will still be protected even if your password is stolen and your phone number is ported. When using Google Authenticator, the only way to generate 2-step verification codes is by physically accessing your Google Authenticator app.

    To Enable Google Authenticator on your eBitpoint Account

    *Before you begin, please note that enabling Google Authenticator will disable both SMS code delivery and Authy tokens - these will no longer work with your eBitpoint account. Disabling Google Authenticator will re-enable SMS codes / Authy tokens.

    *Please download Google Authenticator before beginning this process.

    Log in to your eBitpoint account using your current email, password and 2-factor authentication method.

    1. Navigate to https://www.ebitpoint.com/account/settings/security

    2. Select "Google Authenticator" and click on the setting icon beside it.

    3. Provide a 2-step verification code from a registered app (like Authy).

    4. Install and open the Google Authenticator App on your device and scan the QR code displayed.

    5. Complete setup by entering the code generated on your Google Authenticator app. Google Authenticator will now be linked to your eBitpoint account.

    6. Congratulations, you have made your account dramatically more secure! You should now see this in your security settings.

  • I can't remember my password

    In the event you forget your password, please use the following steps to successfully reset your password:

    1. Visit the Password Reset page.

    2. Enter your email address and click "reset password".

    3. This will send an email to the email address you entered. A temporary password will be sent to you to be able to use to login your account, then go to settings page change your password to a more stronger and suitable one.

  • Lost Email Access

    What can I do if I lose access to the email I used for eBitpoint?

    If you have lost access to the email address you used to create your eBitpoint account, we will need to initiate a verification process with you to help verify your ownership of the account.

  • Why didn't I receive a verification email?

    In some cases, emails can take up to 10 minutes to arrive, depending on the carrier. If more than 10 minutes have passed and the email is not in your inbox, it is possible that your internet provider is marking the verification emails as spam.

    Please check your spam/junk folder first. If one of our messages are found in these folders, you should have the option to mark them as "Not Spam/junk".

    Add do-not-reply@ebitpoint.com to your email contacts or safe senders list.

    Change your email settings to save a copy of spam messages, as many providers delete these messages by default before they ever reach your inbox. A quick Google search for "How to change my spam settings" should produce a guide for doing this. Be sure to include your specific email provider in your search.

    You may see your filtering options called something different depending on what email provider you are using. It could be called 'Spam filtering', 'Junk email filtering', or possibly even just 'Filters'. Once this setting is changed, you can have the email re-sent from the eBitpoint login page.

  • How can I close my account?

    To close your account, click the 'Close Account' button located at the bottom of the Security in Settings page.

    Note that you will need to have a zero balance before your account can be closed. If you still have a remaining balance in any of your wallets, you'll need to send your funds to an external wallet or fellow eBitpoint user.

  • BUYS & SELLS

  • How do I buy digital currency?

    How to buy BTC/Bitcoin

    1. You need to fund your GHS Wallet before you can be able to buy Bitcoin/BTC on ebitpoint, so first you need to deposit funds into your GHS Wallet.

    2. Go to Wallets, GHS Wallet tab section and click/tap on the deposit button below. For mobile users tap on the left upper corner toggle menu to see Wallets and tap on GHS Wallet tab section.

    3. Choose your preferred payment method such as mtn mobile money etc and click/tap continue.

    4. Enter the amount you want to deposit to your GHS Wallet, read the payment guide below and click/tap deposit.

    5. Read the terms of deposit, review the deposit amount and click/tap confirm.

    6. Follow the Payment Guide steps and click/tap Paid when done making the payment. N.B If you do not use the Unique Code given at reference when making the payment, your payment will be refunded and pending deposit deleted.

    7. Go to Buy/Sell, on Buy tab section enter the amount to buy instantly. For mobile users tap on the left upper corner toggle menu to see Buy/Sell. Note: you may use the "Buy Max" button to buy the entire balance of the selected wallet.

    8. When done buying, go back to Wallets, BTC Wallet tab section to see the bitcoin/BTC bought.

    9. You can choose to store it in your secured ebitpoint wallet or transfer it.

    10. To transfer it, click/tap the Send button below BTC Wallet.

  • How do I sell or "cash out" my digital currency?

    For supported countries and payment methods, you can sell or "cash out" your bitcoin or other digital currency for your local currency and have the proceeds deposited to local currency wallet.

    How to sell BTC/Bitcoin

    1. Go to Wallets, BTC Wallet tab section and click/tap on the Request button to generate a wallet address to use to request the Bitcoin/BTC to your ebitpoint BTC Wallet. For mobile users tap on the left upper corner toggle menu, go to Wallets and tap on BTC Wallet tab section.

    2. Enter amount to request and click continue.

    3. Send the exact amount entered to request to the BTC address given and click/tap continue.

    4. Review the amount requested and BTC Address, Click or Tap confirm to complete request.

    5. Due to security measures in place, requested Bitcoin/BTC will be pending until 1 -3 confirmations on the bitcoin network.

    6. After the Bitcoin/BTC has been received on your ebitpoint BTC Wallet, go to the Buy/Sell, click/tap Sell tab section and enter the amount to sell instantly to your GHS Wallet. Note: you may use the "Sell Max" button to sell the entire balance of the selected wallet.

    7. When done selling, go back to Wallets, GHS Wallet tab section to see the funds of the sold Bitcoin/BTC.

    8. You need to update your mobile money details such as account number and name associated with the mobile money account at Settings, Billing settings tab section which is automatically selected and used when withdrawing from the GHS Wallet.

    9. To withdraw funds, click/tap on the Withdraw button below GHS Wallet.

    10. Withdrawals are completed within less than 60 minutes, mostly within just some few minutes after withdrawal is initiated.

  • eBitpoint Pricing & Fees Disclosures

    Virtual Currency Transfer Fees

    In general, eBitpoint does not charge a fee to use our Hosted Digital Currency Wallet service. Transfers of virtual currency to an address off the eBitpoint platform may incur network transaction fees, such as bitcoin miner’s fees, which eBitpoint may pass through to you. Any such transfer fees will be disclosed to you at the time of the transaction.

    Exchange Rate

    Your exchange rate for buying or selling digital currency through our Conversion Service is calculated as the market rate of the digital currency on eBitpoint platform, plus a spread between 0 to 50 basis points determined by the size of your transaction, market volatility and length of time using eBitpoint ("Exchange Rate"). The final exchange rate will be quoted to you before you complete your transaction.

  • eBitpoint Account Limits

    For security and fraud prevention, there are limits to how much digital currency can be bought and sold with your eBitpoint account. These limits vary based on the payment method used, your account age, verification status, purchase history, and other factors.

    How can I see my limits?
    You can view your limits on buy or sell page.

    How can I increase my account limits?
    To increase your limits, you may need to complete a verification process:
    www.ebitpoint.com/account/settings/verification
    Establish a purchase history by buying and selling with eBitpoint

    Limits are also dependent upon the age of completed purchases on your eBitpoint account. We are unable to bypass this requirement.

    I really need higher limits. What can I do?
    For GH customers, we suggest using a bank wire/deposit to fund your GHS Wallet. This is the best way to create a large order.

    There is also an overall limit for your eBitpoint account regardless of which payment method is used or verification status your account is.

    How do I know when my limits have changed?
    You can see changes of your daily limits on the buy or sell page.

    Why did my limits decrease?
    When verification information or documents are rejected, our system may adjust your limits to reflect this. Typically limits will increase automatically over time as you accumulate successful trades or resubmit the required verification documents.

    When do my limits replenish?
    Limits are refilled within 24 hours. For example if you placed a buy order for the maximum amount, your limits bar will be fully replenished the next day.

  • How long does a purchase or deposit take to complete?

    GH Customers
    Purchases are made available instantly to it's respective wallet.

    Mobile Money
    eBitpoint generally makes your funds available in your GHS Wallet as soon as payments are confirmed.

    Bank
    When your deposit payment to given business bank account is confirmed, you can purchase instantly.

    The delivery information will be shown on the confirmation pop up before your order is submitted.

  • How long does a sell or withdrawal take to complete?

    GH Customers
    Sell funds are made available instantly to your GHS Wallet.

    Mobile Money
    When you withdraw GHS to a mobile money account, the money usually arrives within 1 - 60 minutes.

    Bank
    When it is to a bank account, the money will arrive within approximately 6 hours during banking work hours.

    The delivery information will be shown on the confirmation pop up before your order is submitted.

  • What price will I receive when I buy or sell digital currency?

    When you click Buy or Sell, the price you receive is locked in, regardless of market fluctuations between executing the buy or sell and receiving the digital currency. The price can be volatile - by locking in the price you always know exactly what you paid for your digital currency. You can find the price you bought or sold at on your history at wallets page. Since the price of digital currencies are determined by supply and demand, there is a difference between the buy, sell, and spot prices displayed on the website. For more information on this please refer to this page.

  • What is the minimum amount of digital currency that I can purchase?

    You can purchase or sell as little as $10.00 of digital currency denominated in your local currency according to bitcoin exchange rate price.

  • Purchasing up to your Buy Limit

    The buy limit listed on the verifications page is a total maximum for all available funding methods. You may have noticed that individual funding method limits are different from the buy level limitations listed on the verifications page. The buy limit available for each funding source is visible on the buy page when you select that funding source.

    eBitpoint have separate limits for the different type of accounts listed below.

    Initial Accounts - $1,000

    Standard Accounts - $5,000

    Extended Accounts - $10,000

  • Why are buys and deposits disabled on my account?

    Sometimes buys and deposits can be disabled if your account is involved in any suspicious activities on the platform. eBitpoint uses an automated system to help us protect the community and our site from fraud.

  • PAYMENT METHODS

  • Payment Methods for GH Customers

    There are only types of payment methods that you can use with your eBitpoint account currently:

    Deposit Methods:
    Mobile Money
    MTN Mobile Money

    Bank Wire/Deposit
    Fidelity Bank

    Withdrawal Methods:
    Mobile Money
    MTN Mobile Money

    Bank Wire/Deposit
    Any Local Bank

  • How do I make a deposit to GHS Wallet via MTN Mobile Money?

    1. Go to Wallets, GHS Wallet tab section and click/tap on the deposit button below. For mobile users tap on the left upper corner toggle menu to see Wallets and tap on GHS Wallet tab section.

    2. A pop-up opens with options of preferred payment methods to select, MTN Mobile Money is already selected by default.

    3. Click/tap continue below

    4. Enter the amount to deposit to your GHS Wallet, read the payment guide below and click/tap continue.

    5. Review the deposit amount, read the terms of deposit and click/tap confirm.

    6. Here you see a given Unique Code given to be used at reference when making the payment.

    7. If you do not use the Unique Code given at reference when making the payment, your payment will be refunded and pending deposit deleted.

    8. Below is the given ebitpoint merchant account to make the deposit payment to, seen below Pay To.

    9. Click/tap Paid after making the payment.

    10. Your deposit payment will be confirmed and credited to your GHS Wallet instantly.

  • How do I make a deposit to GHS Wallet via Fidelity Bank?

    1. Go to Wallets, GHS Wallet tab section and click/tap on the deposit button below. For mobile users tap on the left upper corner toggle menu to see Wallets and tap on GHS Wallet tab section.

    2. A pop-up opens with options of preferred payment methods to select, select Fidelity Bank below.

    3. Click/tap continue below

    4. Enter the amount to deposit to your GHS Wallet, read the payment guide below and click/tap continue.

    5. Review the deposit amount, read the terms of deposit and click/tap confirm.

    6. Here you see a given Unique Code given to be used at note section when filling the deposit slip for the payment when you get to the bank. For fidelity bank users, you can easily make a transfer via mobile banking instantly.

    7. If you do not use the Unique Code given at note section when making the payment, your deposit payment will be pending a while for review/verification.

    8. Below is the given ebitpoint business bank account to make the deposit payment to, seen below Pay To.

    9. Click/tap Paid after making the payment.

    10. Your deposit payment will be confirmed and credited to your GHS Wallet within 1 - 60 minutes.

  • How do I use my local currency (GHS) wallet?

    Your local currency wallet allows you to store funds denominated in that currency as funds in your eBitpoint account. You can use this wallet as a source of funds to make instant purchases. You can also credit this wallet from the proceeds of any sale. This means you can instantly buy and sell on eBitpoint, exchanging between your local currency wallet and your digital currency wallets.

  • WALLET SERVICES

  • Supported Digital Currencies

    Supported Digital Currencies
    eBitpoint provides varying levels of support for different Digital Currencies.

    Availability for buying, selling, depositing, and withdrawing supported Digital Currencies varies by Digital Currency. Fees and availability also depend on your country The following are all supported Digital Currencies on eBitpoint currently:
    Bitcoin
    Ethereum
    Bitcoin Cash
    Litecoin

    Digital Currencies or other tokens that are not listed on this page are not supported by eBitpoint. eBitpoint is unable to process any transaction made using an unsupported Digital Currency. For more information, please refer to our User Agreement.

  • How do I send digital currency to another wallet?

    Web
    1. Navigate to the Wallets link on the main navigation bar.
    2. Select the Send button for the digital currency wallet that you'd like to send from.
    3. On the send pop up, select Wallet Address if you're sending to a digital currency wallet external to eBitpoint or Username if you're sending via username to another eBitpoint user account.
    4. Enter the amount of digital currency you'd like to send in the Amount field. Alternatively, you can specify the amount you would like to send in usd currency. Note that the funds will always be sent as digital currency, not usd currency.
    5. Click Continue.
    6. Confirm the details of the transaction and complete the send.

    Mobile
    1. Tap the menu icon near the top left of the screen to open the Navbar dropdown.
    2. Click on Wallets.
    3. Select the wallet you wish to send from by tapping on it.
    4. Select the Send button for the digital currency wallet that you'd like to send from.
    5. On the send pop up, select Wallet Address if you're sending to a digital currency wallet external to eBitpoint or Username if you're sending via username to another eBitpoint user account.
    6. Enter the amount of digital currency you'd like to send in the Amount field. Alternatively, you can specify the amount you would like to send in usd currency. Note that the funds will always be sent as digital currency, not usd currency.
    7. Click Continue.
    8. Confirm the details of the transaction and complete the send.

  • How do I receive digital currency from another wallet?

    Note: This article describes how to receive digital currency from other wallets or individuals. If you'd like to buy digital currency, please see BUYS & SELLS section to learn more.

    You can use your eBitpoint wallet to receive supported digital currencies by publicly displaying a wallet address or by providing one of your wallet addresses to someone directly. If you are receiving from another eBitpoint customer, you can have them send digital currency to the username you used when creating your account. To find a wallet address go to Wallets page select the section of currency wallet, click on Receive and click on generate wallet address if you are a new user but if you are an old user click on Show my address (be sure to select the correct currency account).

  • Where is my wallet address?

    You can find your wallet address by navigating to Wallets page, btc wallet tab section, receive button or the Addresses page by clicking the Tools menu from the menu on the left.

    You'll see that you may have multiple addresses associated with your account - you can use any of these addresses for receiving bitcoin or ether, as long as it is the correct address type for the digital currency you wish to use.

    Don't be alarmed if you see addresses that you don't remember creating - we automatically generate a new address for every transaction and whenever we move funds between your wallet and our cold storage system. For more information on this, check out: Why did my wallet address change?

    Clicking the 'Details' button for an address will provide some additional information about that address and allow you to set a label so you can keep track of which addresses you've used for what. From this view, you can see a QR code which can be scanned or embedded in your website. You can also sign a message with the address.

  • Why did my wallet address change?

    When checking your wallet address from your primary account page, you may have noticed that the address currently displayed differs from one you have seen listed in the past.

    There is no need to be alarmed by this. In fact, we automatically generate a new address for you sometimes after every transaction you make or when funds are moved between your wallet and our cold-storage system. This is done to protect your privacy, so that a third-party can not view all other transactions associated with your account simply by using a blockchain explorer to look-up an address they know to be yours.

    All addresses that have been generated for your account will remain associated with your account forever. They are safe to re-use to receive future payments, but for the prior stated reasons, we recommend using a unique address for all transactions. You can view your complete list of wallet addresses at any time here.

  • Why is my transaction 'Pending'?

    This article is for digital currency transactions sent to or from your eBitpoint wallet. If you're wondering about a pending transaction, you can learn more here.

    Incoming transactions show up in your account almost instantly (within a few seconds) but will show as 'Pending' until there have been enough network confirmations. The number of confirmations needed is 1 on the digital currency transaction. Once a transaction is verified, it will show Complete in green. This lets you know that the transaction cannot be reversed and that the funds can be withdrawn.

    eBitpoint runs its own digital currency nodes that communicate with the rest of the network. When you initiate a transaction, we broadcast it to the rest of the network so it can be confirmed.

    Our nodes may lose sync with the rest of the network for short periods of time. This can cause transactions to remain in the "Pending" state for longer than normal. Usually the delay is under an hour, and the transaction will eventually go through normally.

    Occasionally, transactions are not accepted by the rest of the network and therefore are never considered to be 'confirmed'.

    Common causes of unconfirmed transactions

    Sending a very small amount with insufficient fees
    All bitcoin transactions require a miner fee to be confirmed by the bitcoin network. When sending bitcoin you will be prompted to add a miner fee to make sure the transaction gets confirmed. If an insufficient fee is included, your transaction may never confirm.

    A double-spend of the same coins
    Under normal conditions this should not occur with transactions generated by eBitpoint (our backend systems are designed to prevent this), but in general if two transactions try to spend the same coins, one of them will never be confirmed by the network.

    Trying to spend unconfirmed coins
    If you are trying to spend coins that appear as pending in your account, your transaction will not be generated until these coins confirm.

    The network is experiencing high volume
    Sometimes there is a high volume of digital currency being sent globally, and there are more transactions than there is space available in each new block to include the transaction.

  • What are miner fees and does eBitpoint pay them?

    To ensure that transactions are processed on digital currency networks, outgoing transactions to external digital currency addresses typically incur a "mining" or "network" fee. This fee is paid to the digital currency miners, which are the systems that process the transactions and secure the respective network. Please note: all fees are paid to miners, eBitpoint does not profit from any sends or receives.

    eBitpoint does not pay the network mining fee on behalf of customers for outgoing digital currency transactions.

    The fee you pay for outgoing transactions is calculated dynamically at the time the transaction is created. This means that the fee may be higher or lower depending on the overall transaction volume currently on the digital currency network. The fees are displayed on the send confirmation screen. Please note that no portion of this fee goes to eBitpoint.

    eBitpoint is proud to offer our customers fee-free transactions between eBitpoint accounts! Any transactions sent between eBitpoint customers by email address take place off-chain (not on the blockchain) at no cost.

  • Can I cancel a digital currency transaction?

    Due to the nature of digital currency protocols, transactions cannot be cancelled or altered once they are initiated. This is what allows merchants to accept digital currency without the risk of chargebacks. It also means users must be careful when they send funds, as transactions cannot be undone, outside of asking the recipient for a refund.

  • I sent funds to the wrong address. How do I get them back?

    Sent to email address
    After 30 days, any digital currency sent via username that has not been claimed by the recipient will be returned to the sender. If 30 days have passed and you have not received a refund, please contact us.

    Sent to digital currency address
    Due to the irreversible nature of digital currency protocols, transactions can neither be cancelled nor reversed once sent. In this scenario, it would be necessary to contact the receiving party and seek their cooperation in returning the funds. If you do not know the owner of the address, there are no possible actions you can to take to retrieve the funds.

    Because of this, it is essential to exercise caution when sending. It is always recommended that you double-check that the address you are sending to exactly matches the address of the recipient before sending.

  • Why can't I see my transaction in the blockchain?

    You can view most digital currency transactions on the network's respective blockchain, which records and verifies the legitimacy of transactions. However, when transferring from a eBitpoint account to another eBitpoint account, the transactions occur off the blockchain. This makes confirmation instantaneous, causes transactions to be fee-less, and allows for micro-transactions as small as one satoshi (0.00000001 bitcoin). For these "off-chain" transactions, you won't be able to view the bitcoin transfer in the blockchain, and there won't be an "Advanced Details" link when you click on the transaction.

  • How can I delete a wallet address?

    eBitpoint is a hosted wallet service, which means we manage your private keys for you. It is not possible to delete wallet addresses from your eBitpoint account. Deleting addresses from any wallet is highly discouraged since any funds sent to an address which has had its private key deleted will be lost forever. If it is privacy that you are concerned about, rest assured that eBitpoint generates a new address for you each time you receive or send funds, so third-parties can not easily track your future transactions. Also, you can generate a new address for your eBitpoint wallet at any time here.

  • Where can I find the private keys for my wallet?

    As eBitpoint is a hosted wallet, it's not feasible to provide the private keys to individual wallet addresses; doing so would prevent us from taking advantage of our secure cold-storage technology to protect your funds. This not only ensures your security but it also allows us to reduce the cost of sending digital currency to another eBitpoint account.

    You can always find and create new addresses to be associated with your eBitpoint wallet on your Addresses page.

  • How do I import an existing wallet?

    eBitpoint wallets currently do not support a wallet import feature. If you have paper wallets, private keys, wallet.dat files, or brain wallets, they can be imported into another wallet (Bitcoin QT, Electrum, Multibit, Armory, Blockchain.com, etc) before being sent to your eBitpoint wallet. The steps to do this will vary depending on the wallet you are using.

    After you have imported your wallet, you can keep your funds there, or send it to one of your eBitpoint wallet addresses.

  • DIGITAL CURRENCY

  • What is Bitcoin?

    Bitcoin is a new kind of money that can be sent from one person to another without the need for a trusted third party such as a bank or other financial institution; it is the first global, decentralized currency.
     

    What is Bitcoin, the technology?

    Bitcoin was originally released in 2009 by Satoshi Nakamoto as a piece of software and a paper describing how it works. Because Bitcoin is fundamentally software, anybody can run it on their computer, and therefore participate in a global economy.

    One of the most important elements of Bitcoin is the blockchain, which tracks who owns what, similar to how a bank tracks assets. What sets the Bitcoin blockchain apart from a bank's ledger is that it is distributed, meaning anyone can view it. Since Bitcoin is open, no company, country, or third party is in control of it, and anyone can participate.
     

    What is bitcoin, the currency?

    One can use bitcoins to purchase goods on the internet and in stores. The following are some unique properties of Bitcoin:
    • Bitcoin is global: Bitcoins can be sent to someone across the world as easily as one can pass cash across the counter. Bitcoin isn't closed on weekends and doesn't  impose any arbitrary limits.

    • Bitcoin is irreversible: Bitcoin is like cash in that transactions cannot be reversed by the sender. In comparison, credit card, popular online payment systems, and banking transactions can be reversed after the payment has been made - sometimes months after the initial transaction.

    • Bitcoin is private: When paying with bitcoins, there are no bank statements, and one need not provide unnecessary personal information to the merchant. Bitcoin transactions do not contain any identifying information other than the bitcoin addresses and amounts involved.

    • Bitcoin is secure: Due to the cryptographic nature of the Bitcoin network, Bitcoin payments are fundamentally more secure than standard debit/credit card transactions. When making a Bitcoin payment, no sensitive information is required to be sent over the internet. There is very low risk of your financial information being compromised, or having your identity stolen.

    • Bitcoin is open: Every transaction on the Bitcoin network is published publicly, without exception. This means there's no room for manipulation of transactions, changing the money supply, or adjusting the rules mid-game. The software that constitutes the core of Bitcoin is free and open-source so anyone can review the code.

  • What is Ethereum?

    Ethereum is a decentralized blockchain platform founded in 2014 by Vitalik Buterin. Like Bitcoin, Ethereum is an open-source project that is not owned or operated by a single individual. This means that anyone, anywhere can download the software and begin interacting with the network.
     

    Unlike the Bitcoin network, the primary purpose of Ethereum is not to act as a form of currency, but to allow those interacting with the Ethereum Network to make and operate 'smart contracts' without having to trust each other or use a middleman. Smart contracts are applications that run exactly as programmed without any possibility of downtime, censorship, fraud, or third party interference - a smart contract will work exactly the same every time it is used.
     

    Ethereum uses a 'virtual machine' to achieve all this, which is like a giant, global computer made up of many individual computers running the Ethereum software. The virtual currency unit that allows this system to work is called ether. People interact with the Etherum network by using ether to pay the network to execute smart contracts.
     

    Ethereum aims to take the decentralization, security, and openness afforded by blockchains and extend those to virtually anything that can be computed.

  • What is Litecoin?

    Like Bitcoin, Litecoin exists as a blockchain where participating nodes process transactions, and miners provide security and verification for each of those transactions.

    Litecoin was originally conceived and developed by Charlie Lee in 2011. Since its launch in 2011 Litecoin has seen steady adoption with an active community of traders, merchants, and developers. 

  • What is Bitcoin Cash?

    Bitcoin Cash (BCH) is a direct result of a Bitcoin fork that occurred on August 1, 2017. It is an alternative version of Bitcoin that makes use of new features and rules, and has a different development roadmap. For more information about Bitcoin Cash, please visit https://www.bitcoincash.org

  • What is a Bitcoin wallet?

    Similar to a traditional wallet you may carry in your pocket, a bitcoin wallet is used to store money. The difference is that instead of storing a collection of bills and cards, a bitcoin wallet stores a collection of bitcoin private keys. Typically a wallet is encrypted with a password or otherwise protected from unauthorized access.

    Unlike the Bitcoin network, a Bitcoin wallet is controlled only by its owner (it's not distributed and shared like the blockchain). It's important to keep your bitcoin wallet safe by either setting a strong password or otherwise keeping it out of reach of malicious individuals.
     

    Types of Wallets

    There are many different bitcoin wallets to choose from, each providing different features. All bitcoin wallets must conform to the established Bitcoin protocol so they can all be used to send and receive funds regardless of their specific implementation. This is similar to email where you have many choices of email providers but they all "speak the same language" and are able to send messages to each other.

    There are several main categories of Bitcoin wallets:

    Web Wallets

    Web wallets allow you to send, receive, and store bitcoin all through your web browser. They are typically hosted by a provider that manages the security of the private keys associated with your account, although some types of web wallets provide ways for you to remain in control your private keys. Web wallets are generally more convenient than other types of wallets since you don't have to worry about accidentally deleting a wallet from your computer (and losing your bitcoins).

    The main criticism of most web wallets is that you relinquish some control since web wallets usually manage private keys on your behalf. This means that security must be taken very seriously by the wallet provider. Like any other online account, it's also important for customers to take some security precautions.

    There are technologies available that allow users to retain full control of their funds yet take advantage of the convenience of web wallets such as multisig vault.
     

    Desktop Wallets

    It's also possible to install wallet software directly on your computer. This allows an individual to have full control (and responsibility) over their wallet.

    In a desktop wallet, the private keys are stored on a hard drive so it's only possible to access the funds using the computer the wallet is installed on. If the wallet file were to become corrupted with no backup available, the bitcoins stored in that wallet would be lost forever. For this reason it's extremely important that strong passwords are used and reliable backups are made of any desktop wallet. It's equally important that the wallet and any backups are kept safely out of reach of malicious individuals.

    Desktop wallets fall into two main categories known as "full nodes" or "light" clients. Full nodes host a full copy of the blockchain (about 31 GB as of January 2015) while light clients provide only bitcoin storage capabilities while depending on an external source to read the blockchain. More information and examples of wallets can be found here.
      Mobile wallets are almost always "light" clients in that they do not store a full copy of the blockchain.
     

    Hardware Wallet

    A hardware wallet is a specialized type of device designed specifically to store bitcoins. The advantage is that hardware wallets are much more difficult for a malicious user to compromise when compared to a desktop or mobile wallet since they use the bare minimum amount of software required to safely store bitcoins. 
     

    Paper Wallets

    Paper wallets are a way to embody bitcoins in a physical medium such as paper or metal. Like a printed bank note, if a paper wallet is lost or destroyed, then the bitcoin stored on it are gone forever.
     

    Brain Wallets

    A brain wallet is a Bitcoin wallet that is generated from a passphrase. It’s similar to a paper wallet in that if the passphrase is lost, so are the bitcoins stored in that brain wallet. While it may be appealing to store bitcoins entirely within your memory, it should be cautioned against due to the challenge of using a sufficiently secure passphrase.
     

     

  • What is the bitcoin blockchain?

    The blockchain is a distributed, public ledger that contains the history of every bitcoin transaction.  Anyone can download a copy of the blockchain, and it can be inspected to trace the path of bitcoins from one bitcoin transaction to another. It should be noted that while there is a record of every bitcoin transaction ever made, these transactions are not inherently linked to real life identities. For this reason, Bitcoin is considered pseudonymous.

    Bitcoins themselves are not files stored on your computer’s hard drive like MP3s or PDFs. Rather “owning bitcoins”, means owning a bitcoin address, which has a balance recorded on the blockchain. What it means to own a bitcoin address is to control the associated Private Key, and therefore allow the signing of transactions.
     

    What is a Block?

    A Block refers to a set of Bitcoin transactions from a certain time period. Blocks are “stacked” on top of each other in such a way that one block depends on the previous. In this manner, a chain of blocks is created, and thus we come to the term “blockchain”. 

    Finding and publishing new blocks is what Bitcoin miners do to earn bitcoins. Whenever a new block is broadcast, approximately every 10 minutes, a quantity of bitcoins is received by the miner who solved that block. Bitcoin miners keep the network secure, and this is how they are rewarded. This system ensures that all transactions are valid, and keeps the bitcoin network secure from fraud.

    If you’ve ever waited for a new bitcoin transaction to be confirmed, you were waiting for a new block to published containing your transaction. When that happens, the bitcoin network has deemed your transaction valid. eBitpoint currently requires 3 network confirmations before the transaction is considered finalized, however this number will vary with other Bitcoin services.
     

    How can I view the Blockchain?

    There are many “block explorer” services which allow you to look at what’s in the block chain. One example is https://blockchain.info/

    You can look at recent blocks here: https://www.blockchain.com/btc/blocks

     

  • How do I get a Bitcoin address?

    Getting a Bitcoin address with a eBitpoint wallet is as easy as 1,2,3 !

    1. Create an account with eBitpoint here: https://www.ebitpoint.com/register
    2. Go to the Addresses Section here: https://www.ebitpoint.com/account/addresses
    3. Click ‘Create New Address’
    Any address you create here will remain associated with your eBitpoint account forever. You can generate as many addresses as you like.

    Click the "Details" button next to any address to display the corresponding QR code. These work similar to barcodes at the grocery store, and can be scanned with a smartphone to reveal your bitcoin address.
     

     

  • Where can I spend bitcoin?

    In the beginning, there was pizza. Nowadays, you can spend your bitcoin on much more than pizza, in a wide variety of places, both online and offline. And while there are more comprehensive lists available, we hope this will highlight the diversity of options available.

    Online

    Tipping & Charity

    Give
    Perhaps the easiest, most rewarding way to spend your bitcoins is by paying it forward. Use bitcoin to tip article and blog post authors with the click of a button, or donate to any number of worthy causes. You can also buy Reddit Gold with bitcoin, and give it out as gratitude for the user who posts your favorite cat pictures!

    Common Household Items
    With over a million products for sale, all available in bitcoin, Overstock.com has you covered.

    Gift Cards
    While we wait for stores like Amazon and BestBuy to accept bitcoin directly, some enterprising folks have found a workaround. Use bitcoin to purchase gift cards from services like eGifter, or Gyft and then redeem them at Amazon, BestBuy, and hundreds of other popular retailers.

    Video Games
    Companies like Microsoft, have recently started offering games and other apps for bitcoin. Others like this Minecraft server are actually using the bitcoin network to power their in-game currency!
     

    Offline

    Travel
    You can pay for a hotel with Expedia, book a flight with CheapAir, or take a cruise with Ships & Trips Travel. Car dealerships are also getting into the swing of things, and while paying for fuel directly with bitcoin hasn’t happened yet, there are machines in the works! Not to be outdone, if you’ve got that kind of bitcoin, Virgin Galactic will take you to Space. And that about covers it! Ok, it doesn’t really, as this is just the tip of the iceberg, and more and more businesses are accepting bitcoin every day.  

    How do I spend bitcoin?

    In some ways, paying with bitcoin is similar to sending an email, except that instead of sending a message to an email address, you’re sending an amount of money to a bitcoin address.

    One of the nice things about paying with bitcoin is that you don’t need to give up as much personal information. You only need to give your name and address if you’re purchasing physical goods. If it’s a digital item, then your email will usually suffice, and if you’re making a donation, you may not need to provide any information at all.

    After you provide the required information, rather than asking for a credit card number, the website will display the bitcoin payment information which will consist of at least one of the following:
    • A link to "Log in to eBitpoint"
    • A QR Code
    • A Bitcoin address
    At this stage, the process may differ slightly depending on the type of bitcoin wallet you're using.


    Pay via QR code

    Most bitcoin payment processors will also provide a QR code at the checkout, which represents a bitcoin address and payment amount.

    QR codes make it easy to pay from a bitcoin wallet app on your smartphone. Simply scan the QR code and it will pre-fill the recipient bitcoin address and the requested payment amount. Once you send the transaction, the payment is complete.

    This is a good option If you don’t have a eBitpoint account or wish to pay from a different bitcoin wallet.




    Pay to a Bitcoin address

    If you can't scan QR codes or the merchant only provides a bitcoin address, you can also manually enter this as the recipient of a transaction in your bitcoin wallet software.

    To pay to a Bitcoin address, you'll need to provide two pieces of information to your Bitcoin wallet:
    • The recipient's bitcoin address
    • The amount of bitcoin to send
    Both of these will be displayed on the payment page during checkout, although some will leave the amount up to you in the case of donations or other more flexible payment models.

    With the address and amount, simply enter them into the "send" form of your wallet and submit the transactions.

  • Why would I use Bitcoin? Why should I use Bitcoin?

    If you're just getting started with Bitcoin, you may be asking yourself what the benefits really are. Here are the most popular reasons people choose to use bitcoins:

    Peer to Peer
    When you send bitcoins to someone else, there is no required involvement from a payment processor. This means the fee for each transaction is very small -- from zero to negligible.

    Being peer to peer also means that there's no central entity controlling the network. There's no need to trust or receive permission from any specific person or organization to participate in the Bitcoin network. For this reason, Bitcoin is global and resilient to problems that have plagued traditional currencies.

    Effortless online payments
    In many cases, using bitcoin is the easiest and quickest way to make a payment on the internet. When making a donation, or buying a digital item that doesn't require shipping, Bitcoin doesn't require any personal information. The merchant doesn't need any information, because they aren't charging you (like a credit card), rather you are sending them the payment (like cash). Learn more.

    Reduced risk for merchants
    Accepting traditional credit card payments is not only expensive for merchants, it also leaves them open to fraudulent payment reversals and chargebacks. Since Bitcoin payments are not reversible, once a merchant has received payment, they can be sure that the payment will not be cancelled fraudulently. If a merchant doesn't have access to traditional credit card or payment networks, Bitcoin enables them access to the global economy instantly, and with negligible fees.

    eBitpoint's merchant tools make it easy to start accepting Bitcoin payments.

    Complete control over your money
    Bitcoin enables the freedom to store and control your money in an unprecedented manner. Free from restrictions, penalties and fees commonly imposed by banks, you are empowered to make decisions about your finances that were previously the domain of financial institutions and governments.

    Bitcoin enables you to take personal responsibility for your savings. Money without the need to trust a third party is something Bitcoin enables that has never existed before. Trusting third parties isn't necessarily bad, but having the option is important. eBitpoint also offers the opportunity to be in complete control of your funds with our true multi-signature vault accounts.

    As an investment
    Note: eBitpoint does not provide financial advice. Whether or not to invest in bitcoin is something everyone must decide for themselves. Common advice is not to invest more than you can afford to lose.

    In its short life and as of this writing, the value of a bitcoin has been measured at everything from less than one penny, to over a thousand US Dollars. It is clearly a risky investment, with the possibility of significant financial gain for some, but not all.

    Many compare the Bitcoin network at its current stage of development to the internet 20 years ago. There are still many questions about how it will be used, and about the scale of its impact as the network matures. Bitcoin is considered a store of value like gold, but it can also serve as a method of transferring funds internationally. The future value of a bitcoin will depend on what role(s) the Bitcoin network assumes over time in the global economy.

    Be part of a movement, and a community
    Bitcoin is exciting, and bitcoin users are interesting people! Whether you want to use bitcoins to buy something online, accept Bitcoin payments for your business, or even develop your own software on top of the Bitcoin network, there's a vibrant community of motivated people that would love to help you. Since Bitcoin is such a new concept, there are many new applications and use cases that have yet to be realized.

  • Why do digital currencies change value? Why is the price volatile?

    Digital currency value can be volatile when compared to more established currencies and commodities. This can be attributed to its relatively small market size, and it means that a smaller amount of money can move digital currency prices more significantly.

  • Is Bitcoin secure? Has the Bitcoin network ever been hacked?

    The Bitcoin network and currency has proven to be secure, functional, and efficient. The technology used to build Bitcoin is mathematically secured by the laws of the universe, and is constantly being improved upon by the open-source community. The software is actively inspected, and audited by this growing community. Though there have been Bitcoin-related compromises in the past, this does not reflect upon the security of the Bitcoin network itself. Bitcoin-related thefts are usually the result of improper security or negligence on the part of the person or service holding the bitcoins. If you left your wallet on a park bench and it was stolen, it would not be considered a "hack" of the dollar. This is why it is important to trust the security practices of any Bitcoin-related service you use. As more stakeholders become interested in the success of Bitcoin, the system will become more secure, as increasingly significant resources are being devoted to closing security holes and thoroughly vetting any proposed changes. ​As a holder of bitcoin, you have tremendous power over your money. Because of this, it is important to follow good security practices to protect your funds. Since most people are not specifically trained in computer security, eBitpoint can manage the bulk of these security measures on your behalf. At eBitpoint, we’re committed to security by using industry best practices and storing up to 97% of bitcoins in encrypted, geographically separated, offline storage. To further protect our customers, all of the bitcoins stored in online computers are insured. Digital currency is not legal tender, is not backed by the government, and digital currency accounts and value balances on eBitpoint are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections. Even with these safeguards provided by eBitpoint, we recommend you take further measures to secure your account against unauthorized access.

  • Bitcoin Glossary

    This is a glossary of terms related to Bitcoin and eBitpoint.

    Address: A string of letters and numbers which bitcoins can be sent to and from. A bitcoin address can be shared publicly, and like sending a message to an email address, a bitcoin address can be provided to others that wish to send you bitcoin.

    Attack Surface: In computer security, an attack surface refers to the number of places where a malicious user may be able to gain access to a system. In general, a computer running more complex software has a higher attack surface than one running simpler software.

    Bitcoin: The first global, decentralized currency.

    Bits: A sub-unit of one bitcoin. There are 1,000,000 bits in one bitcoin.

    Block: A collection of Bitcoin transactions that have occurred during a period of time (typically about 10 minutes). If the blockchain is thought of as a ledger book, a block is like one page from the book.

    Blockchain: The authoritative record of every Bitcoin transaction that has ever occurred.

    BTC: An abbreviation for the bitcoin currency.

    Centralized: Organized such that one or more parties are in control of a service.

    Chargeback: The reversal of a bank payment or money transfer after it was authorized. Sometimes used to commit fraud.

    Cold Storage: The storage of Bitcoin private keys in any fashion that is disconnected from the internet. Typical cold storage includes USB drives, offline computers, or paper wallets.

    Cold Wallet: A Bitcoin wallet that is in cold storage (not connected to the internet).

    Confirmations: A bitcoin transaction is considered unconfirmed until it has been included in a block on the blockchain, at which point it has one confirmation. Each additional block is another confirmation. eBitpoint requires 3 confirmations to consider a bitcoin transaction final.

    Cosigner: An additional person or entity that has partial control over a Bitcoin wallet.

    Cryptocurrency: A type of currency that uses cryptography instead of a central bank to provide security and verify transactions. Bitcoin is the first cryptocurrency.

    Cryptography: In the context of Bitcoin, cryptography is the use of mathematics to secure information. Cryptography is used to create and secure wallets, sign transactions, and verify the blockchain.

    Decentralized: Without a central authority or controlling party. Bitcoin is a decentralized network since no company, government, or individual is in control of it.

    Distributed: A distributed network is designed so that there is no central server or entity that others must connect to. Instead, network participants connect directly to each other. Bitcoin is a distributed network.

    Encryption: The use of cryptography to encode a message such that only the intended recipient(s) can decode it. Bitcoin uses encryption to protect wallets from unauthorized access.

    Hash: 1) A unique identifier of a Bitcoin transaction. 2) A mathematical function that Bitcoin miners perform on blocks to make the network secure.

    Hot Wallet: A Bitcoin wallet that resides on a device that is connected to the internet. A wallet installed on a desktop computer or smartphone is usually a hot wallet.

    Ledger: A physical or electronic log book containing a list of transactions and balances typically involving financial accounts. The Bitcoin blockchain is the first distributed, decentralized, public ledger.

    M of N: The number of cosigners that must provide signatures (M) out of the total number of cosigners (N) in order for a multi-signature bitcoin transaction to take place. A common M of N value is "2 of 3" meaning two of the three cosigners' signatures are required.

    Miner: A computer or group of computers that add new transactions to blocks and verify blocks created by other miners. Miners collect transaction fees and are rewarded with new bitcoins for their services.

    Multi-Signature: Also called multisig. A bitcoin transaction that requires signatures from multiple parties before it can be executed. eBitpoint multisig vaults use this type of technology.

    Node: A participant in the Bitcoin network. Nodes share a copy of the blockchain and relay new transactions to other nodes.

    Open Source: Software whose code is made publicly available and that is free to distribute. Bitcoin is an open source project and arguably the first open source money.

    Paper Wallet: A type of cold storage wallet where private keys are printed on a piece of paper or other physical medium.

    Peer to Peer: A type of network where participants communicate directly with each other rather than through a centralized server. The Bitcoin network is peer to peer.

    Private Key: A string of letters and numbers that can be used to spend bitcoins associated with a specific Bitcoin address.

    Proof of Work: A piece of data that requires a significant amount of computation to generate but requires a minimal amount of computation to be verified as being correct. Bitcoin uses proof of work to generate new blocks.

    Protocol: The official rules that dictate how participants on a network must communicate. Bitcoin's protocol specifies how each node connects with the others, how many bitcoins will exist at any point in time, and defines other aspects of the network.

    Public Key: A string of letters and numbers that is derived from a private key. A public key allows one to receive bitcoins.

    QR Code: A digital representation of a bitcoin public or private key that is easy to scan by digital cameras. QR codes are similar to barcodes found on physical products in that they are a machine-friendly way to embody a piece of data.

    Signature: A portion of a Bitcoin transaction that proves that the owner of the private key has approved the transaction.

    satoshi: The smallest divisible unit of one bitcoin. There are 100 million satoshis (8 decimal places) in one bitcoin. One satoshi = 0.0000001 bitcoins.

    Satoshi Nakamoto: The inventor of Bitcoin.

    SHA-256: The specific hash function used in the mining process to secure bitcoin transactions.

    Transaction: An entry in the blockchain that describes a transfer of bitcoins from address to another. Bitcoin transactions may contain several inputs and outputs.

    Transaction Fee: Also known as a "miner's" fee, a transaction fee is an amount of bitcoin included in each transaction that is collected by miners. This is to encourage miners to add the transaction to a block. A typical bitcoin fee amount is 0.0001 BTC.

    Vault: Vault accounts add additional time-lock and security measures to protect your funds.

    Wallet: A collection of Bitcoin private keys used to spend bitcoins.

  • SECURITY

  • How can I make my account more secure?

    While eBitpoint takes extensive security measures to ensure your account is as safe as possible, there are some additional steps that we strongly recommend you take to help protect your account from unauthorized access.  We also have account types specifically designed for protecting your funds.
     

    Customer Support

    eBitpoint staff will never ask for your password, 2-factor authentication codes, or other login credentials. We will never ask you to install remote login or remote support software on your computer. 

    Only contact eBitpoint through here. Fake customer service numbers and pages are on the increase — please be careful to verify any information you find via forums, social media and google adverts.

    If anyone claiming to be associated with eBitpoint Support requests this information, immediately contact us.
     


    Password

    Use a complex and unique password that is not shared or similar to those used on any other websites. These guidelines provide some information about what makes a strong password. It's also a good idea to change your password periodically (about every 3 months) and use a completely new password each time. Using a password manager such as 1Password or LastPass makes this easy to manage.

    Also, never disclose your password to anyone. A eBitpoint employee will NEVER ask for your password.
     

    2-Factor Authentication

    Take advantage of the 2-factor authentication (2FA) services we offer, either an extra SMS login code, or a TOTP app like Google Authenticator. This can be enabled on your Security page by adding Authenticator or a phone number. 

    TOTP apps are considerably more secure than SMS for 2FA codes, since they are tied to a specific physical device, not a phone number, which could be compromised in a phone porting attack.

    If your email provider offers this functionality, consider adding 2FA to the email address you use to log in to eBitpoint. Do not use VOIP, Google Voice, or other phone providers that send you 2FA messages via email to the address you use to log in to eBitpoint.

    If you use SMS 2FA codes, call your mobile provider and add additional protections to your account. For example, request a PIN or password for your account, ask for a port freeze and SIM lock (so attackers can’t move your phone number to a new carrier). If your carrier doesn’t support these added protections, consider changing to a carrier that does.
     

    Email

    Your email address is one of the most important connections between you and your eBitpoint account! Make sure it is secure! https://haveibeenpwned.com/ * can be used to see whether your email address has ever been compromised in a 3rd party data breach. If so, create a new email address to use with your eBitpoint account. You can update the email address on your account at https://www.ebitpoint.com/account/settings.

    Do not use the same password on your email account that you do on your eBitpoint account. If your email provider offers it, activate 2-factor authentication (2FA) on your email account to add an extra layer of security.
     

    Be aware of Phishing

    Be on the lookout for emails pretending to be from eBitpoint (you may have heard this called “phishing”). This is the most common way customers are compromised. Bookmark important websites (eBitpoint, email, banks, etc) and only visit those sites from those bookmarks. Avoid clicking links or opening attachments in emails. eBitpoint will never ask for your password, 2FA or remote access to your computer.

     

    Bookmark https://www.ebitpoint.com/

    Bookmark https://www.ebitpoint.com/ in your browser, and only ever use this link to access the website. Be sure to check for the "lock" symbol appearing in your browser's address bar when you access eBitpoint which indicates that your connection is secure. If this symbol is not present, double check the URL.
     

    IP Activity

    You can check the IP login activity and verified devices on your account anytime by signing-in and visiting this page: https://www.ebitpoint.com/account/settings/logs
     

    *eBitpoint is not affiliated with haveibeenpwned.com and makes no representations about its products or services. Use at your own discretion.

     

  • Avoiding Digital Currency Scams

    This article is to help bring awareness to some of the digital currency-related scams you may come across. Digital currency transactions are irreversible, if you send digital currency to someone there is no way to undo the payment. In this way, sending digital currency is similar to handing cash to a stranger in public, then walking away. 

    With this in mind, it’s important to have an idea of who you are dealing with prior to sending funds. If the service or merchant is not responsive when you have an issue, there is unfortunately no way to recover any lost funds. 


    Tips:

    • Never give support staff (or anyone else for that matter) remote access to your machine
    • Never give out your 2FA codes, this is not something we would ever ask for, or expect you to provide.
    • Double check that the support channel you are using is legitimate prior to sending funds.
    • Search for publicly verifiable reviews or articles involving the recipient.
    • Copy/paste links you receive in email rather than clicking on them. Often times an attacker will have a hidden link or redirect even though it shows as ‘https://ebitpoint.com’
    • Watch for grammatical errors in email or on websites. Scammers rarely take the time to proofread properly.
    • Watch out for emails saying an individual has sent you money, when in fact the links in the message will open a payment window. If you aren’t careful it’s easy to send money from your account.
    • eBitpoint will never ask you for your password. 
    • Be careful when opening any attachments included in an email as they could be malicious. 
    • You should also be careful of emails from people you know. Their email may have been compromised and could contain malicious content. 
    • Always keep your computer’s operating system up to date.
    • Do regular scans using antivirus software. Scammers will often use malware to directly target individuals.
    • Let us know if you notice anything unusual so we can take appropriate action.

    Warning signs:

    • Emails that appear to be from ebitpoint but are in fact slightly different in spelling. Example: support@ebtpoint.com, support@ebitpont.com, etc. Notice the slight difference in the names, ebitpoint.
    • Cloned websites that look identical to the eBitpoint website. The easiest way to tell is to look for the padlock icon in the address bar. 
    • Services or websites promising unusually high returns or other unrealistic investment opportunities. If it sounds too good to be true, it usually is.
    • Phishing sites can come in many forms.

    Other notes:

    In some cases, scammers will even have an active support channel for a brief time before closing off contact and disappearing with all the funds they happen to be holding. As a general precaution, it would be to limit your contact with new or relatively unknown organizations until further research. 

  • What is phishing?

    One of the ways that online hackers and scammers try to get information from customers is through phishing. 

    Phishing is a fraudulent practice that can happen through different means of communication, including emails, SMS texts, social media posts, and URL advertisements. These attackers will brand themselves and pretend to be eBitpoint in order to obtain sensitive information, such as passwords and 2FA codes. 

     

    Email

    Always double-check who the email sender is. It may appear to be coming from "eBitpoint," but you will find that the email address above is not from a sender with a @ebitpoint.com email address. Official communication will come from an email addresses ending in @ebitpoint.com only. Any variation from this may be indicative that the email you received is malicious in nature.
     

    Website

    Take note of the URL: www-ebitpoint.com. The landing page may look familiar, but the dash between “www” and “ebitpoint.com”  in the URL signifies that this is not www.ebitpoint.com. Scammers can create fake websites asking for sensitive information to gain control of your accounts.

    eBitpoint does not ask for your private information such as two factor authentication codes or private keys. If someone claiming to be from eBitpoint asks you for this information, it is a scam.

    TIP: Utilizing your browser’s bookmark function to access eBitpoint websites is a good way to safeguard any URL typos. 
     

    SMS

    If you receive a text message reporting that you’ve received digital currency that you did not authorize, it is likely a phishing attempt. eBitpoint does not send out texts to verify transactions. Notice that the links here do not direct you to www.ebitpoint.com. Do not click these links.
     

    Reporting Phishing 

    Please report any ebitpoint phishing sites you encounter here

    If you are a victim of a phishing attack, please immediately take action to secure your account by changing your email and ebitpoint password. If you have further questions or suffered a financial loss due to this attack, please submit a support ticket here

  • Reporting Phishing Sites

    Phishing sites are malicious websites which imitate an authentic site in order to trick visitors into entering their password. To avoid phishing sites, always make sure you're entering information on https://www.ebitpoint.com and not a different web address.

    If you believe you've encountered a phishing site, please use the following link to notify us: Report eBitpoint Phishing Sites.

    Our security team will investigate your submission and work towards shutting down the malicious site you have encountered as soon as possible. 

    Thank you for helping keep eBitpoint and our customers safe from phishing sites!

     

  • Is eBitpoint present on social media?

    The best way to get in touch with us is via our contact us page. We also frequent popular social media sites including Twitter, Facebook, Instagram and others.

    If you post a question or comment on social media, please be aware that only the following accounts are from real eBitpoint employees:

    Twitter

    Facebook
    If you're ever unsure about a reply from someone claiming to be from eBitpoint, please contact us.

     

  • Does eBitpoint use customer deposits for anything?

    Customer deposits are not sent anywhere. Unlike other financial institutions, we do not lend out customer funds. 100% of your funds are securely stored.

  • Is this email really from eBitpoint?

    eBitpoint staff will never ask you for your password, 2-factor authentication codes, or request remote access to your computer. If you are being asked to provide any of this, you can be sure the email did not originate from eBitpoint.

    Emails from eBitpoint will always have the ebitpoint.com domain name at the end of them. For example  emails from support@ebitpoint.com, contact@ebitpoint.com, no-reply@ebitpoint.com, and any other email from the @ebitpoint.com domain can be trusted.

     

     

  • Is a 2-step verification code required for every login?

    Using 2-Step Verification is a great line of defense for protecting your account from unauthorized access. You may even be prompted to enable this feature if you begin to actively use your account. If you don't currently have 2-step verification set up for your account, set it up right away.
    If you have 2-step verification enabled, you'll be prompted for an extra code when signing in from a new location or device.  It's possible to manage your 2-step verification settings on the following page: https://www.ebitpoint.com/account/settings/security

    Any attempt to access your account using a different computer, or network will still require the 2-step verification code. 

     

  • Password Requirements

    What are the password requirements on eBitpoint?

    Passwords must be at least 8 characters long and have an estimated offline crack time over 6,000 seconds. We do not enforce arbitrary restrictions on numbers, special characters, or maximum password length. However, any passwords longer than 72 characters will be truncated.
     

    How do I choose a good password?

    eBitpoint strongly recommends the use of password manager software such as 1Password or LastPass. A password manager can generate random, unique passwords for each website you visit. It can also automatically fill in passwords for you and can protect you against phishing attacks.
     

    If you don't want to use a password manager, be sure to use a long, random password that is unique to your eBitpoint account. Do not reuse passwords from other websites, especially your email account. Do use a passphrase (a sentence or group of words), but do not choose a phrase from a book or a movie as hackers have access to sophisticated databases of such quotes.
     

    My password is long and random, why does it have a low crack time?

    We check all passwords against password dumps and leaks across the internet. It's possible that your password was found in one of these dumps. We recommend you change your password immediately.

  • What two-step authentication apps can I use?

    Several mobile apps are available that will generate a unique time-sensitive security code you can use to secure your eBitpoint account. Any app that supports the Time-based One-Time Password (TOTP) protocol should work, including the following:

    • Google Authenticator
    • Duo Mobile
    • Microsoft Authenticator

    To use one of these apps:

    1. Navigate to Security Settings.
    2. Select google authenticator, setup 2fa and save to enable two-factor authenticator

  • Why is my digital currency withdrawal delayed?

    To provide an additional layer of security for our customers, eBitpoint may delay digital currency transactions sent from your eBitpoint account if we suspect that they were not authorized by you. When a digital currency transaction is delayed:

    If you DID NOT authorize the transaction:
    1. Immediately contact us

    If you DID authorize the transaction:
    1. Take no action and the transaction will be completed
    Please contact us if you ever see any suspicious activity on your account.

  • OTHER TOPICS

  • What is eBitpoint?

    eBitpoint is a secure online platform for buying, selling, transferring, and storing digital currency. Our mission is to create an open financial system for the world and to be the leading global brand for helping people convert digital currency into and out of their local currency. 
     

    • We make buying and selling digital currency easy.

    • Sending or receiving digital currency between online wallets, friends, or merchants on eBitpoint is free!*

    • We handle security and backups so you don't have to worry.

    • We are a "one stop shop" - we offer a wallet, an exchange, and merchant tools within one simple interface.

    * Customer is responsible for miner's fees on external transactions. Sending between eBitpoint users is always free.

     

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